Support
We’re here to help you get the most out of our pharmacovigilance platform.
Contact us
For technical support, billing questions, or feedback, reach us at:
safetybox.ai@gmail.comWe aim to respond within 1–2 business days. For urgent issues, please include “Urgent” in the subject line.
What we can help with
Account & access
Password reset, login issues, email verification, two-factor setup, and account recovery.
Billing & credits
Subscription plans, credit usage, invoices, refunds, and upgrading or downgrading your plan.
Technical issues
Errors, slow performance, failed exports, broken links, or anything that doesn’t work as expected.
Features & how-to
How to use PubMed Intelligence, Literature Analysis, FAERS Explorer, reports, and other tools.
Frequently asked questions
How do I reset my password?
Use the “Forgot password?” link on the login page. You’ll receive an email with a reset link. If you don’t see it, check spam or contact us at the support email above.
My search or export failed. What should I do?
Note any error message you see and your approximate usage (e.g. number of articles). Email us at the support address with these details and we’ll investigate.
How are credits consumed?
Credits are used for AI-powered analysis, report generation, and certain bulk operations. Usage is shown in your dashboard and in account/settings. Contact us for a detailed breakdown or to top up.
Can I export my data?
Yes. You can export literature reviews, reports, and other content from the relevant sections. For a full data export (e.g. for compliance), contact us and we’ll assist.
Is my data secure?
We use industry-standard security practices: encryption in transit and at rest, access controls, and regular reviews. See our Privacy Policy for full details.
I need a feature or integration. How do I request it?
Send your request to our support email. We track feature requests and consider them for future releases.